Refund and Cancellation Policy

1. Introduction
At Digitalyoushop, we provide digital products such as e-books, courses, and educational materials, Morals Stories. Due to the nature of these products, we have a strict refund and cancellation policy.

2. No Refund Policy
All sales of digital products are final. Once a purchase is made, no refunds will be issued, except
under the following conditions:
– The user was charged twice for the same product due to a system error.
– The product was not delivered due to a technical issue.
– The product does not match the description provided on our website. Refunds will NOT be provided for change of mind or dissatisfaction after purchase.

3. Cancellation Policy
Since our products are digital and delivered instantly, orders cannot be cancelled once placed. Users are advised to carefully review product details before making a purchase.

4. Eligibility for Refunds (Exceptional Cases)
Refunds will only be processed under valid circumstances such as:
– Duplicate transactions.
– Incorrect product delivery due to a technical error.
To request a refund in such cases, contact our support team within 24 hours of purchase with proof of the issue.

5. Process for Requesting a Refund
If you qualify for a refund under our policy, follow these steps:
1. Send an email to info@digitalyoushop.com with your order details.
2. Mention the reason for refund and attach necessary proof (e.g., payment receipts,
screenshots).
3. Our team will review the request and respond within 5-7 business days.
4. If approved, the refund will be processed within 7-10 business days.

6. Changes to this Policy
We reserve the right to modify this Refund & Cancellation Policy at any time. Updates will be posted on this page.

7. Contact Us
For any questions regarding refunds or cancellations, contact:
Email: info@digitalyoushop.com
Website: www.digitalyoushop.com